Terms and Conditions

Petra Moon Tourism Services will process your completed reservation form as quickly as possible, and send you an e-mailed confirmation of your selected tour along with an invoice for the program including all requested add-on services. A down payment of 50% is due upon confirmation to secure your booking. This down payment, less an administrative fee of $50, is refundable if the program is cancelled by you more than 60 days prior to arrival. If the program is cancelled by you more than 30 days prior to arrival, a refund of 25% of the down payment will be made.

Full payment for the tour is required 14 days prior to arrival. A 50% refund will be made if the program is cancelled by you more than 7 days before arrival. No refund will be made for cancellations after that point.

Travel Insurance is the responsibility of the client. Petra Moon Tourism Services, a member of the Jordan Inbound Tour Operators’ Association, carries professional indemnity bonding and warrants the liability coverage of its transportation and hotel suppliers. Personal accident insurance must be obtained by the client prior to commencing the tour.

Detailed passport information must be provided on your reservation form. Entry to Jordan requires that your passport be valid for at least six months beyond your arrival date. Please note–clients booking a Damascus extension must be certain that their passport contains no evidence of travel to Israel. US passport holders are required to obtain a Syrian visa from the consulate in their country of residence. Petra Moon is not liable for damage or loss arising from failure to supply accurate passport information.

Program changes. Petra Moon reserves the right to vary or modify the described tour program as local conditions require. Every effort will be made to assure that total content of the touring program is achieved whenever possible. Suitable substitutions will be made in accordance with prevailing conditions. This caveat covers changes necessitated by force majeur, weather conditions and the alteration of attraction opening/closing hours. For instance, all access to the Dead Sea area is restricted during the World Economic Forum, so touring programs would require amendment during this period. Similarly, changes to trekking programs are necessary from time to time because of heavy rains in the wadis, creating a danger of flash flooding. Hotel changes because of overbooking or local conditions will be made to a suitable hotel of the same or superior classification.

Participant ages. To help insure that the members of the group have similar interests, we limit participation in these tours to persons 21 years and older. Children 16 years and older are welcome if traveling with a parent or guardian. If you’re planning to visit Jordan as a family with younger children, we suggest you check out our Family Fun page for ideas, and then let us arrange a private tour for your family.

Hotels. Petra Moon regularly inspects the hotels booked for our tours, and we welcome your feedback to assist our hotel partners in maintaining their standards. Contact information for the hotels you are booked into will be provided to you when we confirm your touring program. We use a number of different hotel partners around the country. Our preferred suppliers are:

3* hotels:

Amman: Toledo, Ibis, Amman West.

Petra: Petra Guest House, Petra Palace, Oscar.

Aqaba: Captain Hotel, myhotel (formerly Jordan Suites).

Madaba: Mosaic City, Madaba Inn.

4* hotels:

Amman: Al Qasr, Amman International, Ramada.

Petra: Taybet Zamaan, Bait Zamaan.

Aqaba: Marina Plaza, Radisson Blu Tala Bay.

Dead Sea: Dead Sea Spa Hotel.

Madaba: (3*) Mosaic City Hotel or (3*) Madaba Inn.

5* hotels:

Amman: Kempinski, Le Meridien, Grand Hyatt.

Petra: Petra Movenpick, Petra Movenpick Nabatean Castle.

Aqaba: Aqaba Intercontinental, Aqaba Movenpick, Aqaba Movenpick Tala Bay.

Dead Sea: Movenpick Dead Sea Resort, Kempinski Ishtar Dead Sea Resort, Holiday Inn Dead Sea Resort.

Madaba: (3*) Mosaic City Hotel or (3*) Madaba Inn.

*Please note–when booking scheduled departure programs at the 4* or 5* level, accommodations in Madaba will be in a 3* hotel, as no higher classifications exist in Madaba. This has been taken into account in pricing the upgrade supplements.

Your rooming preferences as indicated on your reservation form (twin, double, single, smoking/non-smoking, etc) will be conveyed to each hotel at the time your room is booked. Petra Moon is not responsible for hotel room assignments. We make every effort to help the hotels accommodate your requests, but they are not guaranteed.

Generally speaking, check-in time is 15.00 hours and check-out time is 12.00 hours. If you are planning to arrive and/or depart on a middle-of-the-night flight and would like to have a room available, we suggest that you inquire about booking an extra night’s stay.